Privacy Policy (Raleigh Raw

Effective date: March 4th, 2026
Last updated: March 4th, 2026

This Privacy Policy explains how Raleigh Raw (“Raleigh Raw,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website, our mobile application(s), and related services (together, the “Services”).

If you do not agree with this Privacy Policy, please do not use the Services.

1) Information We Collect

A. Information you provide to us

When you use the Services, you may provide information such as:

  • Contact details: name, email address, phone number

  • Account information: login credentials (if you create an account)

  • Order information: items purchased, order notes, pickup details, order history

  • Customer support messages: when you contact us for help or feedback

B. Payment information

Payments for orders may be processed by third-party payment processors (for example, Square or other processors we use). We typically do not store full payment card numbers on our systems. Payment processors may collect and process your payment information under their own privacy policies.

C. Information collected automatically

When you use the Services, we (and service providers) may automatically collect:

  • Device and app data: device type, operating system, app version, language, unique device identifiers, mobile advertising IDs (where permitted), and crash logs

  • Usage data: pages/screens viewed, features used, timestamps, referral/source information

  • Approximate location: which may be derived from your device settings or IP address (for example, to show the correct store or improve service reliability)

D. Cookies and similar technologies (website)

Our website may use cookies, pixels, and similar technologies to remember preferences, enable features, and understand traffic.

2) How We Use Information

We use the information we collect to:

  • Provide and operate the Services (including processing orders and communicating order updates)

  • Create and manage accounts (if applicable)

  • Provide customer support and respond to requests

  • Improve our website/app functionality, performance, and user experience

  • Send important messages (e.g., receipts, service-related notices, security updates)

  • Send marketing communications if you opt in (you can opt out at any time)

  • Protect against fraud, misuse, and security incidents

  • Comply with legal obligations

3) How We Share Information

We may share information in the following circumstances:

A. Service providers

We share information with vendors that help us run the Services (for example: app ordering platform providers, hosting providers, analytics/crash reporting, customer support tools, and payment processing partners). These providers are authorized to use information only as needed to provide services to us.

B. Payment processors

If you make a purchase, information necessary to complete the transaction may be shared with our payment processor(s).

C. Legal and safety reasons

We may disclose information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect rights, safety, and security (ours, our customers, or others).

D. Business transfers

If we are involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information in the traditional sense.

4) Data Retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including to:

  • Provide the Services

  • Maintain business records (e.g., receipts, accounting)

  • Comply with legal obligations (e.g., tax and transaction recordkeeping)

  • Resolve disputes and enforce agreements

5) Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6) Your Choices

Depending on how you use the Services, you may be able to:

  • Update certain account details within the app (if offered)

  • Opt out of marketing emails by using the “unsubscribe” link

  • Adjust device settings to disable push notifications (if enabled)

  • Request access, correction, or deletion of your personal data (see Section 8)

7) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.

8) Your Privacy Rights & Requests

You may request to access, correct, or delete certain personal information we hold about you, subject to legal requirements and permitted exceptions.

To request deletion, please see our End-User Data Deletion page.

You can also contact us at:
Email: info@raleighraw.com
Mailing address: Raleigh Raw, 7 W. Hargett St. Raleigh, NC, 27601

9) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Your continued use of the Services means you accept the updated policy.

10) Contact Us

Raleigh Raw
7 W. Hargett St.
Raleigh, NC, 27601
Email: info@raleighraw.com